Differences

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--- services:remotelab [2020/05/13 15:39] – jas
+++ services:remotelab [2022/05/16 14:28] (current) – jas
@@ Line 1: / Line 1: @@
-====== EECS Remote Lab ======
+====== Remote Lab (EECS) ======
 The EECS Remote Lab service allows you to connect to EECS lab workstations from within your web browser.  It is clientless - no plugins or client software are required.  It uses a product called [[https://guacamole.apache.org|Apache Guacamole]].
@@ Line 6: / Line 6: @@
 Login to the Remote Lab using your EECS credentials. If you are a student presently enrolled in an EECS course and do not have an EECS account, please create your account here:  https://webapp.eecs.yorku.ca/activ8
+**If you enter an invalid password 5 times, your account will be banned from the system for half an hour.**  If you have forgotten your password, please use Activ8 to reset it.
 Not all EECS users will have access to all labs in Remote Lab.  Students will only have access to machines relevant to the courses for which they are enrolled.
-Any problems or questions using the Remote Lab should be directed to the EECS Technical Support team - tech@eecs.yorku.ca.
+Any problems or questions using the Remote Lab should be directed to the EECS Technical Support team - tech@eecs.yorku.ca.  Please also check the [[https://wiki.eecs.yorku.ca/dept/tdb/login:remotelabs-tips:start|FAQ]].
 ====== Supported Hardware ======
@@ Line 22: / Line 24: @@
 You can easily navigate back to the "Home" screen without disconnecting from your session by using your browsers back button or the "Home" button in the
-[[services:remotelab#the_guacamole_menu|Guacamole Menu]].  Each connection you open will remain active until you logout, or have been idle for one hour.  If you need to disconnect temporarily, or your computer crashes or there's a quick power failure, you will be able to log back in and reconnect to your session within ten minutes. After that, your session will be terminated.
+[[services:remotelab#the_guacamole_menu|Guacamole Menu]].  Each connection you open will remain active until you logout, or have been idle for one hour.  If you need to disconnect temporarily, or your computer crashes or there's a quick power failure, you will be able to log back in and reconnect to your session within five minutes. After that, your session will be terminated.
 ===== EECS Connections =====
-Once you login to Remote Lab, you will see zero or more of the following connections:
+Once you login to Remote Lab, you will see the list of connection groups to which you've been granted access.  Each connection group contains many workstations.  Some of the connection groups you may see include:
+^ Connection Group ^ O/S ^ Users Allowed per Workstation ^
+| Remote Desktop (EDU) (crimson) | Linux | 50 |
+| Remote Desktop (EDU) (ea) | Linux | 2 |
+| Remote Desktop (EDU) (red1) | Linux | 10 |
+| Remote Desktop (EDU) (rl) | Linux | 2 |
+| Remote Desktop (RES) (indigo1) | Linux | 10 |
+| SSH (EDU) (Command Line ONLY - No GUI] | Linux | n/a |
+| SSH (RES) (Command Line ONLY - No GUI] | Linux | n/a |
+Click the "+" beside the connection group to open up a list of workstations in the group.  Select a workstation to login.  If available, try to select a workstation that is not in use. Workstations in use will show a message like "Currently in use by 1 user" in the workstation list.  Some workstations support multiple simultaneous users, while most support only a few users at a time.
+There are four different workstation types:
-  * Linux Remote Desktop (EDU) (User): Select a machine in this group for a remote desktop session with the first year Linux environment.  You will be logged in as user "user".  Any changes you make during the session will be cleared when you logout.
+  * Linux: These hosts run our Departmental Linux configuration.  You will be logged into the machine as the user for which you logged into Remotelab.
-  * Linux Remote Desktop (EDU): Select a machine in this group for a remote desktop session on a standard PRISM Lab Linux workstation.
+  * Linux USER: These hosts also run Linux.  However, you will be logged in as user "user" with a custom home directory.  Any changes you make to the home directory will be deleted when you logout.  These machines are reserved mostly for first year courses.
-  * Link Remote Desktop (EDU) (red): Select a machine in this group for a remote desktop session on the Linux time sharing servers - red1, or red2.
+  * Windows ONLY: These hosts run our Departmental Windows 10 configuration.
-  * Linux Remote Desktop (RES) (indigo): Select a machine in this group for a remote desktop session on the Linux time sharing server indigo1.
+  * Dualboot: These hosts can run both Linux and Windows.  In order to switch the O/S follow these steps:
-  * Linux SSH (EDU) [Command Line ONLY - No GUI]: Select a machine in this group for a command line SSH session to red, red1, or red2.  This is not a remote desktop session, and you will not be able to run graphical applications.
+    * To switch from Linux >> Windows: Click on "Activities" in the top left corner of the screen, then type "Win" in the "Search field", then click on "Switch to Windows".  Alternatively, you can open a new terminal by right-clicking the desktop, and selecting "Open Terminal", then typing the "towin" command.
-  * Linux SSH (RES) [Command Line ONLY - No GUI]: Select a machine in this group for a command line SSH session to indigo, or indigo1.  This is not a remote desktop session, and you will not be able to run graphical applications.
+    * To switch from Windows >> Linux: Open up the "Shortcuts" folder on the desktop, and double click "Switch to Linux".
-  * Windows Remote Desktop (EDU): Select a machine in this group for a remote desktop session on a standard PRISM Windows 10 workstation.
+  * Please note that switching the OS of the machine will require a machine reboot.  You will be disconnected from the remote session during this reboot, but you may reconnect afterwards.
+  * In some lab bookings, the ability to switch between operating systems may be disabled.
 A few additional notes:
   * When connecting to a host, there can be a delay of up to 30 seconds.  Please be patient.
-  * Host connections left idle for an hour will be automatically logged out without warning.
+  * Host connections left idle for 60 minutes will be automatically logged out without warning.  Any unsaved changes will be lost.
-  * Disconnected sessions will be terminated after 10 minutes.
+  * Disconnected sessions will be terminated after 10 minutes.  Any unsaved changed will be lost.
-  * There is a limit of 1 connection per user per connection pool.
+  * Remote lab relies on a stable network connection between your PC and the Remotelab server.
 ===== User Menu =====
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 The Guacamole menu provides options for:
+  * Selecting an alternate host
   * Navigating back to the home screen
   * Reading from (and writing to) the clipboard of the remote desktop