Differences

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--- login:remotelabs-tips:start [2020/09/17 10:03] – namtran
+++ login:remotelabs-tips:start [2022/03/17 12:50] (current) – jas
@@ Line 1: / Line 1: @@
-====== Remote Labs Quick Start/Tips/FAQ ======
+====== RemoteLab Quick Start & FAQ ======
 ===== Quick Start  =====
-. If you do not have a EECS account, please goto https://webapp.eecs.yorku.ca/activ8/ to create and activate your EECS account.  You will require this account to access remote labs.  After creating your account, you will need wait 20 minutes before logging into remote labs.
+. If you do not have a EECS account, please goto https://webapp.eecs.yorku.ca/activ8/ to create and activate your EECS account.  You will require this account to access remote labs.  After creating your account, please wait 20 minutes before logging into Remotelab.
 . Open your browser and go to https://remotelab.eecs.yorku.ca.  Type in your EECS account info (Note: username is all lowercase). \\
 (*IMPORTANT*: This account is different than your Passport York account).
-. Choose the lab
+. Expand the computer lab and choose a computer.
+===== FAQ  =====
+Q. I have activated my account using Activ8 website, I can login to Remotelab but I do not see any computers listed?
+  * You need to wait 20 minutes after successfully activating your account on active8 before you have full access to computers in RemoteLab.
+Q. I have activated my account using active8 website and waited 20 minutes but I can't login to Remotelab?
+  * Make sure you type your username all in **lowercase**.
+  * Make sure you are using your EECS username and password and NOT your Passport York account.
+Q. I have typed my password incorrectly too many times and now I see a blank page when trying to access the RemoteLab website.
+  * If you enter your password incorrectly 5 times in a row your IP will be blocked for 30 minutes.  Please wait 30 minutes and try again.
+Q. How do I download or upload a file in Remotelab?
+  - WINDOWS: On your keyboard press "Ctrl+Alt+Shift" (you should see a new window popup, look under the heading "Devices", click on /eecs/home/(eecs_username) -> It will show you all files in your EECS home directory:
+       * If you want to download a file, click on the file name
+       * If you want to upload a file, click on the button "Upload Files" and choose the file you would like to upload (the file will be uploaded to your EECS home directory)
+       * Once you are done with uploading/downloading a file, on your keyboard press "Ctrl+Alt+Shift" again
+  - MAC: On your keyboard press "Control+Command+Shift" (you should see a new window popup, look under the heading "Devices", click on /eecs/home/(eecs_username) -> It will show you all files in your EECS home directory:
+       * If you want to download a file, click on the file name
+       * If you want to upload a file, click on the button "Upload Files" and choose the file you would like to upload (the file will be uploaded to your EECS home directory)
+       * Once you are done with uploading/downloading a file, on your keyboard press "Control+Command+Shift" again